Since promotional products are decorated and customized for each individual client, they can not generally be returned for a refund. At 3rd Street Brands we do offer a 100% Make-it-Right guarantee. Each client's situation is different, so we promise that if you are not 100% satisfied with your new customized promotional products we will either replace or credit your purchase for an agreed upon amount. Please contact an Account Manager for more details.
Items purchased using a Third Street Brands wholesale membershipmay not be returned. Items that are damaged or an incorrect item was shipped, will be replaced at no charge to the member.
Samples Return Policy
Upon receiving samples, clients have 7 days to return the samples. After 7 days, the client will be invoiced to purchase the samples.
Samples must not have been worn (other than trying it on for size/fit).
To return the sample, the client can schedule a pick-up, deliver it back to our office or ship it back to us providing a tracking number.